Refund Policy

At USVapeHub, your satisfaction matters. We work hard to ensure that every order arrives accurately, safely, and on time. Please review our Refund Policy below to understand how refunds are handled for all purchases made on our website.

All Sales Final on Vape Products

Due to the nature of vape products and federal regulations regarding consumable items, all sales are final. We cannot accept returns or issue refunds for items that have been opened, used, or consumed. This policy protects product integrity and ensures customer safety.

Order Errors or Damaged Items

If you receive the wrong item, a defective product, or your order arrives damaged, contact our support team within 48 hours of delivery.
Please include:

  • Your order number

  • Clear photos or video of the item

  • A brief description of the issue

Once verified, we will offer one of the following:

  • A replacement product

  • Store credit

  • An approved refund (when applicable)

Missing or Incorrect Items

If an item is missing from your package or you receive the incorrect product, notify us within 48 hours of delivery. We will quickly resolve the issue by sending the missing items or providing store credit.

Non-Refundable Items

We cannot provide refunds for:

  • Opened or used products

  • E-liquids or disposables

  • Clearance or final sale items

  • Packages returned due to refusal or invalid address

  • Orders confirmed delivered by the carrier

Please double-check your shipping details before placing an order.

Order Cancellation

Orders may only be canceled before they enter the processing or fulfillment stage.
Once an order has shipped, it can no longer be canceled or modified.

If you need assistance, contact us immediately—our team will do their best to help.

Package Protection

If you purchased Guide Package Protection, please file a claim directly through the Guide Protection portal for:

  • Lost shipments

  • Stolen packages

  • Damaged deliveries

Claims approved by Guide will be replaced or refunded according to their policy.

How Refunds Are Issued

Approved refunds are issued back to the original payment method.
Timing may vary:

  • Credit/debit cards: 3–10 business days

  • PayPal: Immediate to 3 business days

  • Store credit: issued instantly

Need Help?

Our customer support team is here to assist with any questions or concerns:
Email: [email protected]
We typically respond within 24 hours.