1. Refund Policy
1.1 Customers may request to cancel their order before it has been processed and shipped.
1.2 If your cancellation request is approved before shipment, a full refund will be issued to the original payment method.
1.3 Once an order has been shipped, it cannot be canceled, returned, or refunded due to the nature of vape products.
2. Exchange Policy
2.1 For health, safety, and hygiene reasons, all vape products are considered final sale once shipped.
2.2 We do not accept returns, exchanges, or refunds for products that have been shipped, regardless of whether the package has been opened or unopened.
2.3 Please review your order carefully before completing your purchase.
3. Returns and Exchange Procedure
3.1 If your package is confirmed lost in transit by the shipping carrier, please contact our customer support team.
3.2 After verification, we will arrange a replacement shipment at no additional cost.
3.3 If you receive a product with a manufacturing defect or quality-related issue, please contact our customer service team within 180 days of delivery.
3.4 Our support team will review the issue and work with you to provide an appropriate solution, which may include troubleshooting assistance, replacement products, store credit, or other remedies at our discretion.
3.5 To help us resolve your issue quickly, we may request photos, videos, order details, or additional information regarding the product.
4. Important Notes
4.1 Due to the nature of vaping products, all sales are final once an order has been shipped.
4.2 Orders may only be canceled prior to shipment.
4.3 Packages confirmed lost by the shipping carrier are eligible for a replacement shipment.
4.4 Product quality concerns should be reported to our customer support team as soon as possible for review and resolution.
4.5 Cloud Vape Club reserves the right to determine the appropriate resolution for all shipping, warranty, and product-related claims.
5. Final Interpretation
cloudvapeclub.com reserves the right to make the final interpretation of this refund and exchange policy.
Need help?
Contact us at [email protected] for questions related to refunds and returns.